TERMS & CONDITIONS

B


ooking Information:

  • Room rates in Australian Dollars (GST and all tax's included)
  • Rates vary depending on Season. (quoted rates are per night)
  • A deposit equivalent to your first nights accommodation charge will be taken at the time of booking
  • The balance is payable to the hotel at check in

Special Instructions: Please email or phone CCBH directly after making your booking (at least 48 hours before arrival) and advise what time you will arrive at the hotel to make arrangements for check-in. Our Office hours are between 07:30 to 21:00. If your arrival is after 9pm, you need to obtain after-hours check-in instructions.

H


ow you can pay:

  • Mastercard & Visa accepted (but incur 2% fee), Cash Payments, Electronic Transfer, Australian Traveller's Cheques

C


ancellation Policy:

  • Customers can cancel their reservation free of charge up to 2 days before arrival (local time)
  • If you cancel your booking less than 48 hours of your date of arrival you will forfeit your deposit

W


hen you arrive:

  • Check-in time is between 2:00 pm and 9:00 pm
  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges
  • On check-in, when paying balance due, credit cards will incur a 2% fee
  • Special requests are subject to availability upon check-in and may incur additional charges
  • Special requests cannot be guaranteed

Special Instructions: If your arrival will be after 9pm, please ensure you contact us the day of arrival or the day prior to obtain after-hours check-in instructions.

W


hen you depart:

  • Check-out time is 10:00 am

A


bout the rooms:

  • All rooms are non-smoking rooms
  • Extra-person charges may apply and vary depending on hotel policy
  • Only the Studio Suite & Luxury Apartment have ensuite Bathrooms
  • All other rooms have access to the clean shared bathrooms facilities located near rooms (ie: no ensuites)
  • All rooms provide tea & coffee making facilities
  • All rooms provide free wifi
  • All rooms have 32" LCD TV, fridge, electric kettle, Fan or Heater, and opening windows for natural ventilation

A


bout the facility:

  • Sunny Roof Top Terrace Garden
  • Communal Guest Laundry Facilities near Rooftop garden area
  • Communal Guest Mini Kitchen (microwave, oven-toaster-sandwich maker, hot plate) near Rooftop garden area
  • Fresh Fluffy Towels and White Linen Provided
  • Free use of internet, computer & printer in business area
  • DVD Library
  • Public off-street parking (Multi Story complex) available 24/7 next door at Kings Parking (reservation is not needed). Tickets can be purchased from the Hotel Reception for $25 per exit.
  • Bus Pick up and drop off from our front door to/from Airport for a fee
  • Free daily Luggage Storage
  • Tour/Ticket Booking Service, Car Hire Assist and Tourist Information
  • Iron/Ironing board available upon request
  • Hair Dryer available upon request
  • Smoking outside only
  • Front Reception Desk with Office hours between 07:30 to 21:00
  • Hotel has 3 Floors and 39 rooms
  • Parliament Railway Station (0.1 Km / 2 min walk)
  • Area recommended for restaurants, shopping, & sightseeing

Y


ou should know:

  • No rollaway/extra beds available
  • No elevators or lifts (Be prepared to carry lugguge up stairs if necessary)
  • Bring your own soap for use in the shared showers (Liquid soap available at sinks for washing hands)
  • Shared Bathroom is cleaned each morning
  • Rooms are not serviced daily

Additional Note: CCBH may not accept certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

T


op attractions in the area:

  • City Lights (0.5 Km / 6 min walk)
  • Federation Square (0.6 Km / 8 min walk)
  • Chinatown (0.6 Km / 8 min walk)
  • Bourke Street Mall (0.7 Km / 9 min walk)

C


ustomer comments:

  • "Centrally located"
  • "Close to shopping area and public transportation"
  • "Nice staff"


PRIVACY POLICY

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e understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein. If you do not agree with the practices described in this policy please do not use this website or submit your personal information to us.

What information we collect from you:

In General. We receive and store any information you enter on our website or give us in any other way, including over the phone, via eMail or through other booking sites. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and car rental program information. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a room; book travel; ask us a question; or initiate other transactionsfor you.

Travel Companion Information. When you make a reservation for someone else with CCBH, we will request personal information and preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and preferences, as any access to view or change their information will be available only through your account.

Social Media. If you make use of any social media features, either on our website, other booking websites, or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies.

How we use your information:

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the hotel reservations. We use other information about you for the following general purposes so long as you have given your consent: to provide you with the products and services you request; to provide you with your hotel booking confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications. We want to make it easy for you to take advantage of travel-related opportunities. One way we do this is by sending you email messages that contain information about your hotel related interests if you consented to receiving email communications.

With whom we share your information:

With your consent, we may share your information with the following entities:

Suppliers such as hotel, airline, car rental, and activity providers, who fulfil your travel reservations. All services provided by a third party are described as such. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through our services. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.

Referring websites if you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We encourage you to review the privacy policies of any website that referred you here.

How we protect your information:

We want you to feel confident about using CCBH to make travel arrangements, and we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions.

External links:

If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.